Business Management

Operate your streaming service from source to subscriber.

Manage how live content is sourced, published, sold, and delivered, together with the subscribers, devices, payments, and analytics behind it. Use your own streaming infrastructure, CloudTV products, or both.

One record
Across business and product views
Flexible stack
Your infrastructure, ours, or both
Business workflowOne connected operating model
Configured
Starting point Live content Own sources · Connected media products
OPERATIONS

Customers Devices Usage Sales Revenue analytics

One platform, clear product boundaries

Keep what works. Connect what the service needs.

Business Management organizes the service. Media processing, live delivery, and native playback remain separate products that you enable only when a route needs them.

Keep

Your media stack

Existing origins, streaming servers, CDN, applications, and payment gateway can stay in place.

Operate

Business Management

  • Content & offers
  • Customers & subscriptions
  • Devices & access
  • Sales & analytics
Enable when needed

CloudTV products

Live Media Core, Global Edge CDN, Live Subtitles, and Native SDK & Applications connect through the same content record.

CloudTV PlatformAccountEnabled productsConfigurationUsage & CloudTV billing

From source to viewer

Configure each live service in one place.

Add one or more source addresses, or create a push input. Keep the stream direct, or run it through Live Media Core when you need processing, subtitles, or additional outputs. Then decide how viewers receive it and who can watch.

Products enabled in this example
01 Source

Primary source with automatic fallback to configured backup sources.

02 Media path

Direct keeps the original source. Proxy enables media processing and additional outputs. Requires Live Media Core.

03 Processing
TranscodingLive SubtitlesOutput protocols

Available because Live Media Core is enabled for this route.

04 Publishing
05 Access

Protected content validates the viewer before resolving its delivery path.

Effective viewer routeProtected proxy delivery through CloudTV CDN
  1. RequestViewer
  2. AccessAuthorization
  3. EntryCloudTV entry
  4. DeliverySelected CDN edge
Active sourcePrimary pull sourceReceiving now · Backup 01 ready · Backup 02 ready
Media routeLive Media CoreTranscoding, subtitles, and compatible outputs are available.
Playback addressCloudTV entry URLThe stable viewer entry resolves the active delivery path.
Common playback outputsHLS · DASH · HTTP-TS · FLV · fMP4 · RTMP · SRT · WebRTC · RTSPCommon outputs shown. The complete protocol set and protected variants depend on the enabled products and route.
Direct · CDN offViewer → Customer origin

The original source remains the viewer destination.

Direct · CDN onViewer → CloudTV entry → 302 → Customer origin

The unified entry resolves the current source; media does not enter a CDN edge.

Proxy · CDN offViewer → Ingest edge

The live output is served from the edge receiving and processing that stream.

Proxy · CDN onViewer → CloudTV entry → Selected CDN edge

Viewer location, edge health, and load determine the delivery edge.

Content and commercial structure

Organize content first. Build plans around it.

Packages organize content. Plans define what customers buy.

CONTENT

Live content

Source · media path · publishing · access · playback

PublicAvailable without a subscription
Subscription routePackage → Plan
PACKAGE

Group related content

Organize one or more live services for use in offers.

PLAN

Define what customers buy

  • One or more packages
  • Price & subscription period
  • Concurrent device limit
  • Subscription rules
  • Optional trial policy
SELL

Direct or reseller sales

Every paid or trial activation becomes a customer subscription.

Package
A group of related live content used by one or more Plans. Not a pricing plan or access credential.
Plan
The offer a customer buys, including Packages, price, subscription period, concurrent access, rules, and optional trial policy.
Subscription
A customer’s active, paid, granted, or trial Plan with start, expiry, and status.
Customer
The viewer account, including trial eligibility and subscription history.
Viewer access
The credential used by an SDK, App, API integration, or personalized M3U.

Follow the relationshipsOpen any record to see what stays connected.

Content record
  • Packages containing this content
  • Public content can be available without a subscription
  • Protected content continues through Package, Plan, and Subscription
Package
  • Included live services
  • Referenced by Plans
  • Not a pricing plan or access credential
Plan
  • Packages included
  • Price and subscription period
  • Concurrent device or session limit
  • Subscription and optional trial policy
  • Direct and reseller sales

Sell and activate access

Sell plans wherever your audience already is.

Let resellers activate access, connect your own storefront through the API, use a hosted subscription page, or sell inside your SDK or branded application.

STARTPlanPackages · price · period · device limit · optional trial
01

Reseller activation

A reseller provisions the viewer’s subscription directly.

Creates Subscription
02

Your website or platform

Complete checkout in your storefront, then activate through the CloudTV API.

Customer-configured payment gatewayCheckout → Subscription
03

Hosted subscription page

Offer a ready subscription path connected to your selected plans.

Customer-configured payment gatewayCheckout → Subscription
04

SDK or branded application

Let viewers subscribe inside the application they already use.

Customer-configured payment gatewayCheckout → Subscription
05

Optional trial

Create a trial subscription when the Plan allows it and the customer is eligible.

Creates Subscription

All enabled routes create a Subscription

SUBSCRIPTIONCustomer entitlementStart · expiry · status · trial or paid
ACCESS POLICYConcurrent device & session limitsApplied from the selected Plan
VIEWER ACCESSSDK · App · API · Personalized M3UOne entitlement, multiple supported access paths
Coupons and promotions

Apply campaign rules to eligible Plans across your supported checkout paths.

Connect your payment gateway and manage subscriber transactions from the same workspace.

Customer and device operations

Manage the relationships behind every subscription.

Keep the customer, the Plan they can use, their active Subscription, registered devices, and the sales channel that created or renewed access connected in one operating record.

CUSTOMERS

Customer profiles and subscription history

  • Contact and account details
  • Current, previous, trial, and expired Subscriptions
  • Trial eligibility and access status
  • Orders and customer gateway transactions
DEVICES

Approve, disable, transfer, and group devices

  • Registration, activation, approval, and owner
  • Last activity, client version, location, and device details
  • Device transfer and operational history
  • Plan device limits and concurrent access policy
CONNECTED OPERATING RECORD
CustomerViewer account
SubscriptionPlan · start · expiry · status
EntitlementContent · devices · access
Direct sale, reseller activation, hosted page, API, or App
RESELLER OPERATIONS

Reseller accounts and sales performance

Let authorized resellers create or renew customer access while the service owner keeps Plans, customer relationships, and reporting visible.

  • Reseller accounts and operating permissions
  • Available Plans and customer activation
  • Direct versus reseller orders and renewals
  • Subscriber, sales, revenue, and Gross profit reporting
Reseller operations remain part of the same customer and Subscription model.

Configuration at the right level

Set defaults once. Change only the exceptions.

Apply common publishing, access, and playback settings across your service. When a live stream needs a different route or policy, its content-level settings take precedence.

Highest priorityContent settingGlobal defaultPlatform default
A
Campus lecturesInherits publishing and access defaults
Inherited
B
Premium live eventOverrides CDN and authorization
2 overrides
C
Partner feedOverrides media path and playback options
2 overrides

Configuration cannot bypass product subscriptions. Proxy still requires Live Media Core; CDN publishing still requires Global Edge CDN.

Connected product views

Create the content record once.

Configure media and publishing from the business workflow, then use each product view for its specialist controls and operating state. The record stays connected across the platform.

SHARED RECORDLive contentOne identity across product views
When Proxy is enabledLive Media CoreSpecialist configuration and operating stateIngest · source failover · processing · output profiles · health
When CDN is enabledGlobal Edge CDNPublishing, edge health, authorization, statistics, and usageDelivery, authorization, usage
For every published serviceViewer accessEntitlement and delivery accessCredentials · devices · public or protected access

The same content record appears in every enabled product view. Product-specific controls remain in their specialist view; the record does not need to be created again.

Application operations

Operate the applications your viewers use.

Devices using a compatible Native SDK, Generated App, or connected Custom Application register to the same customer workspace. Business Management connects app configuration and communication with the customer, subscription, content, and device records that already run the service.

ONE CUSTOMER WORKSPACE

Every compatible client shares the business connection it needs.

Generated AppCommon connection plus full platform management
Native SDKCommon connection and selected APIs only
Custom ApplicationCommon connection plus an agreed management scope
Registered devicesLinked to customers, subscriptions, access, and client versions
Common platform connection

Identity, devices, subscriptions, content, and access.

This is the shared foundation. Native SDK and customer-managed applications can stop here and keep their existing interface, operations, and release system.

Platform-managed application operations

Enable only where the deployment allows platform control.

  • Generated App Included
  • Custom Application Optional
  • Native SDK Customer-managed
01

Brand and client configuration

Set the app name, icon, splash and banner artwork, language, contact details, purchase link, layout, and visible features.

Branding · languages · layouts · feature visibility
02

Content and audience communication

Publish help, announcements, and promotions. Dynamic splash and campaign content can change without rebuilding the app; messages can target a device, group, or audience.

Help · announcements · promotions · messaging
03

Device and access operations

Manage registration, ownership, groups, access state, and the device or concurrent-session rules inherited from each customer’s Plan.

Registration · ownership · groups · access policy
04

Release and update control

Track customer-specific builds, versions, release notes, and automatic or required updates while preserving customer signing and release control.

Build status · versions · release policy · updates
05

Application analytics

Follow downloads, new registered devices, client versions, acquisition source, and geographic distribution for each application.

Downloads · devices · versions · source · region

Choose the management boundary

Use the same platform without forcing every application into the same operating model.

GENERATED APP

Platform-managed lifecycle

Generate a branded application from the platform, typically in about five minutes after its build configuration is complete.

About five minutes covers the first generated build. Testing, signing, customer approval, app-store review, and publication are separate steps.

  • Platform operates Client configuration, audience content, registered devices, and update policy
  • Customer controls Brand choices, signing, approval, and release timing
  • Best fit Launching without a separate application backend
NATIVE SDK

Keep your existing app operations

Connect identity, devices, access, and the business APIs you need without moving the rest of your application operations.

  • Platform provides Selected identity, device, entitlement, content, and subscription services
  • Customer controls Interface, app content, operations, build, and release
  • Best fit Adding CloudTV capabilities to an established application
CUSTOM APPLICATION

Choose where operations live

Run the application through Business Management, or connect core access and device services while your own platform manages the experience.

  • Platform provides The complete operating model or an agreed subset
  • Customer controls The remaining operations and release responsibilities defined by the project
  • Best fit Commissioned or in-house applications with specific workflows
  1. 01CloudTV client core updateCompatibility and core capabilities advance.
  2. 02Customer-specific buildYour branding and configuration are applied.
  3. 03Customer release or app-store processSigning, approval, and publication remain respected.
  4. 04Registered devices updateCompatible clients receive the released version.

Operations and built-in analytics

See the service and the business as they run.

Use the current operating state to handle today’s service, then use period-based analytics to understand viewing, customers, sales, offers, and application distribution over time.

Live operations

What needs attention now.

Current state and operational records for the service your team is running.

LIVE SERVICES

Sources and delivery

Primary and backup source state, automatic failover, Direct or Proxy path, enabled outputs, CDN publishing, authorization, and Public status.

VIEWER ACCESS

Sessions and devices

Current and concurrent viewing, authorization results, active devices, customer entitlement, and applied device limits.

COMMERCIAL ACTIVITY

Subscriptions and transactions

New and renewed access, reseller activations, customer payment-gateway transaction history, refunds, and current Subscription status.

SERVICE FEEDBACK

Playback and client signals

Slow or broken playback feedback, source interruptions, fallback events, device activity, and the client version currently in use.

Built-in business analytics

Measure change over days, periods, products, sales channels, applications, and regions.

Built-in business analytics available in Business Management
Analytics viewWhat it answersMeasures and breakdowns
Content and playbackViewing analytics Which live services people watch, where playback happens, and where the viewing experience needs attention.
  • Watch starts and time watched
  • Country and region
  • Slow or broken playback feedback
  • Content-level audience trends
Customers and devicesSubscriber and device analytics How the viewer base changes over time and how subscribed and non-subscribed devices use the service.
  • New, renewed, active, and expired subscriptions
  • Total, active, and newly registered devices
  • Subscribed and non-subscribed device activity
  • Access, trial, customer, device, and geographic trends
Subscriptions and salesSales and subscription analytics Which offers and sales channels generate orders, renewals, revenue, and Gross profit.
  • Direct and reseller orders, renewals, refunds, and revenue
  • New versus renewal sales
  • Order value and subscription period
  • Sales, revenue, and profit by country or region
Offer performancePackage and Plan analytics Which content combinations and commercial Plans attract, retain, or lose subscribers.
  • Orders and revenue by Package or Plan
  • Current and expired subscribers
  • New, renewed, refunded, or changed subscriptions
  • Direct, reseller, and regional performance
Applications and distributionApplication and distribution analytics How each application reaches new viewers and which client versions remain active in the field.
  • Downloads, new devices, version adoption, acquisition source, and geography
  • Direct, referral, and device-referral downloads
  • New registered devices by application version
  • Version, release, country, and regional distribution
Compare byPeriodLive servicePackage or PlanSales channelApplication versionCountry or region
CloudTV Business Management analytics overview showing content and playback, customers and devices, sales and subscriptions, Packages and Plans, and application distribution
Analytics overviewContent & playback · customers & devices · sales & subscriptions · Packages & Plans · apps & distributionOpen full-size preview

Your service, your stack

Bring your streaming service together.

Tell us what you already run and what you need to operate next.

Discuss your project